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Database Support Engineer (Weekends)

Timescale

Timescale

Customer Service
Costa Rica
Posted on Monday, December 11, 2023

Timescale is hiring a Database Support Engineer for our growing international team in India! The right candidates will be comfortable providing deep technical support and interacting with customers on a day-to-day basis. You should have deep experience with relational databases (PostgreSQL is a strong plus!) and must be able to gain a detailed understanding of TimescaleDB quickly. You should have a “can do it” attitude, where helping the user comes first. Timescale is a remote-first organization; this is a full-time position with a location in India to ensure we have full coverage for the team.

This is a permanent weekend role with 4-day, 10-hour shifts, Friday-Monday.
The current open has the shift time of:

  • 11 pm - 9 am IST

Be familiar with TimescaleDB! You will get HUGE bonus points for going through the tutorials before you meet with a team member 🐯https://docs.timescale.com/tutorials/latest/nyc-taxi-cab/

What You Will Do:

  • Work with our customers across a wide range of topics: from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
  • Manage support cases from beginning to end.
  • Develop and maintain close relationships with our customers to help them be successful.
  • Be curious, always willing to learn, and always looking for ways to improve our products, our processes, and our culture.

What You Need:

  • Bachelor’s degree in computer science, information systems, or equivalent experience.
  • Relational DB experience at scale: administration, data modeling, query optimization
  • Experience with relational databases (PostgreSQL a strong plus!)
  • Experience as a technical support professional with external customers.
  • Strong aptitude to understand and learn new software products.
  • Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.

Other Things that Will Help:

  • Be familiar with TimescaleDB! You should download and test it out before you apply.
  • Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.
  • Experience with Relational databases, NoSQL databases, and data modeling tools.
  • Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc
  • A strong sense of curiosity and a willingness to wade into the unknown and learn as you go.

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