Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

What the role is:

We are looking for an Associate Technical Account Manager to join and be a key member of Socure’s Growth team. In this role, you'll own ongoing consultative relationships and be the face of Socure throughout the post-sales customer journey. From on-boarding and implementation to renewal, you'll sustain and grow your accounts by proactively monitoring your customers’ integrations for optimal usage and demonstrating the value of current and additional products and services.

What you'll do:

Drive customer satisfaction through understanding customer needs, providing responsive service to customer issues, integrating partners into the sales process ,and building relationships with key customer contacts
Provision customer accounts and configure connectivity
Help customers integrate their platforms with our SaaS services, then determine and deploy decisioning logic based on best practices
Solicit feedback data from customers, and ensure that customers realize the full value of the solution by monitoring usage and results
Interface with Product Management to ensure timely and accurate delivery
Work closely with Account Managers and Sales Representatives to help win opportunities.
Communicate value to the customer, as well as convey feedback to PMs for better product iterations
Train customers to use the solution effectively, and monitor to ensure that customers are deriving maximum value

What you'll bring:

BS/BA in business administration, engineering, math, economics, statistics, computer science or other relevant field is preferred
2+ years experience in Technical Account Management, Technical Support Engineering, Business Analysis, Implementation Management, or similar
Experience with SaaS implementations, application development integrations, service and support processes
Experience managing complex enterprise accounts and orchestrating a cross-functional account team
Experience working with APIs and API integration with various programming languages
Experience with SDKs, developer frameworks, mobile device and web application development
Comfortable conducting product overviews and product demonstrations with clear, complete messages
A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
Comfortable with 10-20% travel

Nice to Have:

Industry: Prior experience with financial services, sponsor banks and financial regulations
Technologies: Prior production experience with JavaScript, Native iOS and Android, React, Node.js or similar
Domain: Prior experience with identity fraud, KYC, consumer watchlists, and DocV technologies
Experience with Data Science and statistical data analysis

Salary Disclosure:

Base Salary range: $107,800- $120,000

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos:

Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S
Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7
Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU
Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4
Archives & Press Releases: https://learn.socure.com/about/press-release

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