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Senior Technical Program Manager



IT, Operations
India · Remote
Posted on Tuesday, August 29, 2023

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:


Job Description

Socure is looking for a Senior Technical Program Manager to join our Technology Group and lead our onshore and offshore teams through complex programs. Reporting to the Lead of Engineering Operations, you will help build up our agile practice and coordinate cross functional initiatives.

Being able to reliably deliver complex and cross functional projects with minimal defect rates while preserving the security and integrity of our customer’s data is key to accomplish our mission to become the single, trusted source of identity verification and eliminate identity fraud.

What You'll Be Doing:

  • Manage the execution and deployment of multiple Products within a Business Line. This includes managing project schedules, budgets, resource allocation, and risks.

  • Work closely with engineers and designers to define product requirements, specifications, and user stories. Help break down complex problems into actionable roadmaps and tasks.

  • Ensure identity products meet security, privacy, and compliance standards. Work with legal and policy teams to interpret requirements and build them into the products.

  • Help define and implement key performance indicators and success metrics for SDLC and Scrums . Track progress and optimize as needed.

  • Manage relationships with key technology and platform partners. Work to align roadmaps and ensure interoperability.

  • Communicate status, risks, and key decisions to senior managers and executives. Escalate issues as needed to unblock teams

  • Implement Continuous improvements to development processes to increase the efficiency, quality, and agility of the identity organization

What You'll Bring:

  • Bachelor’s Degree (Technical field is preferred)

  • 8+ years of experience in a Product/services organization

  • 4-6 years of practical experience in program management or Scrum Master role

  • Experience with one or more project management methodologies (agile, waterfall, etc.) and using tools like JIRA

  • G-Suite experience

  • Experience working with both onshore and offshore teams, and distributed teams in general

  • Experience working in a regulated environment (compliance with security standards such as ISO 27001, HIPAA, others)

  • Experience working in a similar technical environment as Socure (SaaS on public cloud, heavily data driven and machine learning driven projects, critical security requirements)

  • Experience with software development best practice and microservice architecture

  • Strong analytical skills

  • Strong interpersonal & communication skills, capable of leading teams and team leaders to consensus to drive initiatives forward

The Culture we are building:

  • We don't care where you work from, as long as you are highly productive and collaborative.

  • We prize a growth mindset and continuous learning. If you think you've stopped learning, you will not thrive here.

  • We value outcomes and impact, not hours worked or adherence to arbitrary schedules. Do what it takes to achieve your key results, and take the time you need to recharge.

  • We trust teams and give them full autonomy and accountability.

  • Transparency builds trust and empowers teams to make the best decisions. Share everything.

  • Failure is learning. We create a safe environment where risk-taking is encouraged and mistakes are tolerated.

  • Teams over individuals. We promote a collaborative culture where silos are broken down and groups work together with a shared purpose. Solving hard problems requires partnership.

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos: