Two Sigma Ventures

At Rive we're building a new category of design tool that transforms how products and games are built. With our real-time vector graphics engine we make it possible for designers to build functional graphics, without creative limits, while making it easy for devs to implement.

Since launching our public beta in 2021, we’ve seen tremendous organic growth. Our customers include major product and game companies like Duolingo and Figma. We're working with legendary game studios, massive brands, apps with millions of users, car companies, and we even have Rive pixels in space!

Rive is looking for an experienced technical support engineer to join our team.

As our first dedicated technical support hire you’ll support a growing global community of developers and designers looking to use Rive in their products and games across a myriad of platforms and use cases. You will triage technical issues across slack, our community platform and Jira for a wide range of end users from individual designers to enterprise customers.

Join a dynamic team working on an exciting product. You’ll play a pivotal role in providing online support, bringing lessons learned to help streamline and evolve our support processes while having the opportunity to expand your technical prowess across various runtimes.

What you'll do

• Provide technical support and resources to the community around a variety of general and specific product use cases and questions.
• Triage issues reported by customers and the community across all of our various runtimes, troubleshooting the root cause across browser, network, and code.
• Work closely with our Developer Relations team, helping create and maintain comprehensive technical documentation, FAQs, and knowledge base articles to ensure a positive experience for developers, whether they are beginners or experienced Rive customers.
• Assist in proactively preparing to support new features, devices, popular frontend frameworks, and more
• Relay feedback to the product and engineering teams to resolve bugs.