Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as Manager of CRM, Systems and Tools within our Revenue Operations team.

The successful candidate will be responsible for overseeing our Salesforce CRM system, ensuring its optimal use to drive sales initiatives. This role involves managing a team of CRM specialists and collaborating with various departments to align our CRM strategy with business goals in a fast-paced environment.

What you bring

Proven experience managing Salesforce CRM Platform
Strong knowledge of Salesforce CRM and its various components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.)
Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is nice to have.
Excellent project management skills with the ability to handle multiple projects simultaneously.
Proven experience in a leadership role, managing a team of CRM professionals.
Solid Business understanding with an ability to translate business needs into a set of workable, specific requirements
Proven ability to work in a fast-paced, global environment with multiple priorities that requires strong project management and decision-making capabilities. Hands-on approach required.
Strong personal accountability and personal alignment to Remote’s values

Key Responsibilities

CRM Management

Oversee the administration, configuration and optimisation of the Salesforce platform
Develop and implement CRM policies, procedures, and best practices to support GTM goals
Establish, design and enforce Salesforce governance policies and best practices to promote sustainable and scalable solutions
Ensure adherence to best practices for Salesforce development, including code reviews and version control
Maintain documentation related to Salesforce configuration, processes, and changes

Team Leadership

Lead, mentor, and develop a team of CRM administrators and developers, fostering a collaborative and high-performance work environment.
Foster an agile, structured and collaborative working environment, promoting continuous improvement and innovation.
Assess team capacity and allocate resources effectively to ensure balanced workloads and timely completion of tasks.
Prioritise and assign projects and tasks based on business needs, team members' strengths, and development areas.
Monitor progress and adjust assignments as necessary to manage peak periods and ensure project deadlines are met

Integration and Process Improvement:

Translate business requirements into scalable technical solutions
Identify and implement process improvements to enhance CRM functionality and user experience.
Engage in iterative processes to understand user needs, define problems, ideate solutions, prototype, and test enhancements.
Lead projects to integrate Salesforce with other systems and tools, such as marketing automation platforms, customer support systems, and data analytics tools.
Collaborate with IT and other departments to ensure seamless integration and data flow between Salesforce and other business applications.

Practicals

You'll report to: Director, Revenue Operations Processes & Systems
Team: Revenue Operations
Location: Central America
Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $51,700 USD to $116,350 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

Interview with recruiter
Interview with future manager
Salesforce exercise
Interview with Salesforce Team and Salesforce Exercise discussion
Interview with VP of Revenue Operations
Prior employment verification check

#LI-DNP

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

work from anywhere
unlimited personal time off (minimum 4 weeks)
quarterly company-wide day off for self care
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

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