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Tri-State Assistant General Manager (NY/NJ)

Odeko

Odeko

Operations
Astoria, OR, USA
Posted on Wednesday, May 29, 2024

About Us

Odeko is on a mission to champion your neighborhood cafes, coffee shops, and other establishments through technology. Whether we’re saving small business owners hours every week with our tech-based operating platform, reducing CO2 emissions by consolidating deliveries, or developing a user experience that makes every new customer feel like a regular, Odeko supports our small business partners from open to close. Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

We are looking for a Tri-State Warehouse Assistant Manager to be part of the Odeko family! They will float between our two buildings and help our GM run the daily operations. You will be responsible for coordinating and leading the Picking, Packing, Routing, and Dispatching.

How you’ll make an impact:

Operational Management:

  • Oversee daily operations of last-mile delivery to ensure timely and accurate delivery of coffee shop supplies.
  • Monitor and manage delivery schedules, routes, and logistics to maximize efficiency and minimize costs.
  • Implement and enforce standard operating procedures (SOPs) to maintain high service standards.

Team Leadership:

  • Lead, mentor, and develop a team of delivery drivers and logistics staff.
  • Conduct regular performance reviews and provide feedback and training to enhance team performance.
  • Foster a positive and collaborative work environment.

Customer Service:

  • Address and resolve customer inquiries, concerns, and complaints promptly and effectively.
  • Ensure high levels of customer satisfaction by maintaining strong communication and service quality.
  • Implement strategies to improve customer experience and retention.

Reporting and Analysis:

  • Prepare and present regular reports on operational performance, key metrics, and KPIs.
  • Analyze data to identify trends, inefficiencies, and opportunities for improvement.
  • Develop and implement action plans based on analytical insights.

Compliance and Safety:

  • Ensure compliance with all relevant regulations, including health and safety standards.
  • Implement and maintain safety protocols for delivery operations.
  • Conduct regular safety audits and training sessions.

About you:

  • High School or equivalent diploma
  • Basic technical skills and the ability to learn the Odeko technology platform
  • Able to lift packages (up to 50 lbs.) numerous times in a given shift.
  • Independent problem solver who is passionate about customer service.
  • The ability to thrive in a fast-paced environment
  • Ability to work 2nd and 3rd shift

Preferred Qualifications:

  • Education beyond High School, and/or prior experience managing employees
  • Experience in Lean, Six Sigma, Kaizen, Continuous Improvement
  • Experience Operating Forklifts and other powered industrial lifts.
  • Strong leaders with over 5+ years of people leadership experience.
  • Bi-lingual (English/Spanish)

L3 Senior Associate, Annual Compensation: $75,000 - $85,000

What you’ll love about Odeko:

  • Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
  • Competitive compensation, healthcare benefits, and opportunity for equity
  • Other great perks - Full lists of benefits available upon request

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.