At CoverWallet we are determined to revolutionize the insurance industry! We launched in 2015 and since then we are the leading digital platform for contracting insurance for small and medium-sized companies. Thanks to state-of-the-art technology and meticulous design we have turned insurance management and processing into a simple, fast and convenient process for our clients. All online, in minutes!
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Our passion is in delivering innovation and value creation through technology, and our mission is to become the world’s leading InsurTech. For this, we have built an incredible team of ~800 people based in New York, Spain, Poland and Singapore. Success is guaranteed as we are part of Aon, the global leaders in risk, retirement and health solutions with 50,000 colleagues worldwide. We combine the mindset and culture of a high-growth startup with the backing and support of a global multinational. The best of both worlds in one company - what more could we ask for?
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WHAT YOU WILL DO
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As a Product Operations Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front-line employees using our global digital insurance platform. This role will be instrumental in ensuring the right team structure and processes are established to meet and exceed product support SLAs and deliver a world-class experience to our front-line employees.
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You will work as part of a rapidly growing team in a fast-paced environment, supporting and improving the experience of front-line employees using our platform. In this capacity, you will interface and collaborate with a wide set of stakeholders including Product, Engineering, Operations, Sales, and Business teams. This is a unique opportunity to help establish and lead a highly responsive and scalable Product Operations team at CoverWallet.
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You will receive a competitive salary and work in a highly collaborative environment. We are a fast-paced, rapidly growing firm that is the perfect place for a goal-oriented, hardworking individual who is looking to make a large-scale impact. We expect massive growth over the next few years, which means you can expect plenty of opportunities to learn and advance your career.
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A TYPICAL DAY
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We are looking for an individual who can work collaboratively to:
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Deliver exceptional product support to front-line employees using our platform
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Define product support metrics and SLAs, and configure and maintain appropriate tracking systems
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Identify and document steps needed to reproduce platform issues
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Escalate tickets requiring product and engineering input with the appropriate level of urgency and close the loop upon resolution
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Work with Product, Sales, and Operations teams to maintain comprehensive internal documentation about our platform
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Identify opportunities to improve user experience to decrease future training needs and support volume
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Participate in user-acceptance testing for new products and features
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Regularly share support metrics and product feedback with the Product team
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WHAT YOU NEED TO SUCCEED
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Bachelor’s degree and 2+ years of product/technical support experience
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Experience working in Salesforce or with Salesforce Administration is preferred
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Exceptional troubleshooting and problem-solving skills
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Ability to multitask and prioritize issues across multiple channels (chat, email, tickets)
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Ability to learn new technologies and keep up-to-date on a rapidly changing platform
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Self-motivated and resourceful, with a strong ability to work autonomously
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Experience working with and configuring tracking systems such as Jira
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Experience with monitoring software and business intelligence tools is a plus
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Experience with Looker to query data, validate data accuracy, identify error sources, and draw meaningful insights
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Willingness to roll up your sleeves and get things done
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Comfortable working in a fast-paced and dynamic environment
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Strong written and verbal communication skills
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WHY COVERWALLET
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At CoverWallet you will have the opportunity to be a key player in the transformation of one of the largest industries and in one of the most developed digital markets in the world. You will work in a cutting-edge tech environment, alongside a super powerful and diverse global team. Join us and build your own career plan in one of the world's leading companies, tailored to your dreams and aspirations! And just for good measure…
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Competitive salary based on your background and experience, and a variable annual bonus set according to your goals
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Enjoy flexible working hours and find out your ideal way of working thanks to our smart work model: full remote or hybrid, it’s up to you!
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Perks package consisting of a Company-paid Life, Accident Insurance and Medical Cover with free dental care. Complement your benefits with our flexible compensation plan (tickets restaurant, transport card, daycare checks, external training and even a Pension Scheme!)
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Carry on with your training thanks to your additional budget of 1,500€ per year to finance training courses, certifications, books or any teaching aids that will help you continue to grow professionally
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Enjoy a lot of offers and save on your purchases thanks to our discount platform (BigPocket) on your favorite brands (travel, fashion, technology, leisure...)
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23 paid vacation days per year, plus 2 additional personal days and 2 wellbeing days to focus on your own health and prioritize self-care :)
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Great offices in Madrid, Valencia and Sevilla, where you will find all the coffee, drinks, snacks and fruit you want. Come and enjoy all the activities we do, both inside and outside the office (hackathons, meetups, tech talks, code katas and much more!)
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IMPORTANT:
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This role must be located in MADRID, Spain, so to be considered for the role you must be located in Spain or hold a Valid Permit to work in Spain.
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#LI-SM1
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<script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"71069","category":[" Business Development/Sales"],"full_location":"Madrid, Spain","short_location":"Madrid, Spain","language":"en-us","languages":["en-us"],"req_id":"71069","title":"Product Operations Analyst","description":"<p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHO WE ARE</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet we are determined to revolutionize the insurance industry! We launched in 2015 and since then we are <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the leading digital platform for contracting insurance</span></strong> for small and medium-sized companies. Thanks to state-of-the-art technology and meticulous design we have turned insurance management and processing into a simple, fast and convenient process for our clients. All online, in minutes!</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Our passion is in delivering innovation and value creation through technology, and our mission is to become <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the world’s leading InsurTech</span></strong>. For this, we have built an incredible <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">team of ~800 people</span></strong> based in New York, Spain, Poland and Singapore. Success is guaranteed as we are part of <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">Aon</span></strong>, the global leaders in risk, retirement and health solutions with 50,000 colleagues worldwide. We combine the mindset and culture of a high-growth startup with the backing and support of a global multinational. The best of both worlds in one company - what more could we ask for?</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU WILL DO</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">As a Product Operations Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front-line employees using our global digital insurance platform. This role will be instrumental in ensuring the right team structure and processes are established to meet and exceed product support SLAs and deliver a world-class experience to our front-line employees.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will work as part of a rapidly growing team in a fast-paced environment, supporting and improving the experience of front-line employees using our platform. In this capacity, you will interface and collaborate with a wide set of stakeholders including Product, Engineering, Operations, Sales, and Business teams. This is a unique opportunity to help establish and lead a highly responsive and scalable Product Operations team at CoverWallet.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will receive a competitive salary and work in a highly collaborative environment. We are a fast-paced, rapidly growing firm that is the perfect place for a goal-oriented, hardworking individual who is looking to make a large-scale impact. We expect massive growth over the next few years, which means you can expect plenty of opportunities to learn and advance your career.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">A TYPICAL DAY</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">We are looking for an individual who can work collaboratively to:</span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Deliver exceptional product support to front-line employees using our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Define product support metrics and SLAs, and configure and maintain appropriate tracking systems</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify and document steps needed to reproduce platform issues</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Escalate tickets requiring product and engineering input with the appropriate level of urgency and close the loop upon resolution</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Work with Product, Sales, and Operations teams to maintain comprehensive internal documentation about our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify opportunities to improve user experience to decrease future training needs and support volume</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Participate in user-acceptance testing for new products and features</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Regularly share support metrics and product feedback with the Product team</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU NEED TO SUCCEED</span></strong></span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Bachelor’s degree and 2+ years of product/technical support experience</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working in Salesforce or with Salesforce Administration is preferred</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Exceptional troubleshooting and problem-solving skills</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to multitask and prioritize issues across multiple channels (chat, email, tickets)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to learn new technologies and keep up-to-date on a rapidly changing platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Self-motivated and resourceful, with a strong ability to work autonomously</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working with and configuring tracking systems such as Jira</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with monitoring software and business intelligence tools is a plus</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with Looker to query data, validate data accuracy, identify error sources, and draw meaningful insights</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Willingness to roll up your sleeves and get things done</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Comfortable working in a fast-paced and dynamic environment</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Strong written and verbal communication skills</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHY COVERWALLET </span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet you will have the opportunity to be a key player in the transformation of one of the largest industries and in one of the most developed digital markets in the world. You will work in a cutting-edge tech environment, alongside a super powerful and diverse global team. Join us and build your own <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">career plan</span></strong> in one of the world's leading companies, tailored to your dreams and aspirations! And just for good measure…</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Competitive salary</span></strong><span style=\\"color: black;\\"> based on your background and experience, and a <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">variable annual bonus</span></strong> set according to your goals</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible working hours</span></strong> and find out your ideal way of working thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">smart work model</span></strong>: full remote or hybrid, it’s up to you!</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Perks package</span></strong><span style=\\"color: black;\\"> consisting of a Company-paid Life, Accident Insurance and Medical Cover with free dental care. Complement your benefits with our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible compensation plan</span></strong> (tickets restaurant, transport card, daycare checks, external training and even a Pension Scheme!)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Carry on with your training thanks to your additional <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">budget of 1,500€</span></strong> per year to finance training courses, certifications, books or any teaching aids that will help you continue to grow professionally</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy a lot of offers and save on your purchases thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">discount platform (BigPocket)</span></strong> on your favorite brands (travel, fashion, technology, leisure...)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">23 paid vacation days per year</span></strong><span style=\\"color: black;\\">, plus 2 additional personal days and 2 wellbeing days to focus on your own health and prioritize self-care :)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Great offices </span></strong><span style=\\"color: black;\\">in Madrid, Valencia and Sevilla, where you will find all the coffee, drinks, snacks and fruit you want. Come and enjoy all the activities we do, both inside and outside the office (hackathons, meetups, tech talks, code katas and much more!)</span></span></li></ul><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong>IMPORTANT:</strong></span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\">This role must be located in MADRID, Spain, so to be considered for the role you must be located in Spain or hold a Valid Permit to work in Spain.</span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-size: 11pt; font-family: calibri, sans-serif; color: #000000; font-weight: 400;\\"><span>#LI-SM1</span></span></p> 2534532","location_name":"ES-Madrid-Calle de Principe d","street_address":"Calle de Principe de Vergara 112\\nFloor 5th floor","city":"Madrid","country":"Spain","country_code":"ES","postal_code":"28002","location_type":"LAT_LNG","latitude":40.4165,"longitude":-3.7026,"categories":[{"name":"Business Development/Sales"}],"tags2":["No"],"department":"","salary_value":0,"salary_min_value":0,"salary_max_value":0,"employment_type":"FULL_TIME","hiring_organization":"Aon Corporation","hiring_organization_logo":"https://aon.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1134557&hashed=154379","responsibilities":"<p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHO WE ARE</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet we are determined to revolutionize the insurance industry! We launched in 2015 and since then we are <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the leading digital platform for contracting insurance</span></strong> for small and medium-sized companies. Thanks to state-of-the-art technology and meticulous design we have turned insurance management and processing into a simple, fast and convenient process for our clients. All online, in minutes!</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Our passion is in delivering innovation and value creation through technology, and our mission is to become <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the world’s leading InsurTech</span></strong>. For this, we have built an incredible <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">team of ~800 people</span></strong> based in New York, Spain, Poland and Singapore. Success is guaranteed as we are part of <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">Aon</span></strong>, the global leaders in risk, retirement and health solutions with 50,000 colleagues worldwide. We combine the mindset and culture of a high-growth startup with the backing and support of a global multinational. The best of both worlds in one company - what more could we ask for?</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU WILL DO</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">As a Product Operations Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front-line employees using our global digital insurance platform. This role will be instrumental in ensuring the right team structure and processes are established to meet and exceed product support SLAs and deliver a world-class experience to our front-line employees.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will work as part of a rapidly growing team in a fast-paced environment, supporting and improving the experience of front-line employees using our platform. In this capacity, you will interface and collaborate with a wide set of stakeholders including Product, Engineering, Operations, Sales, and Business teams. This is a unique opportunity to help establish and lead a highly responsive and scalable Product Operations team at CoverWallet.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will receive a competitive salary and work in a highly collaborative environment. We are a fast-paced, rapidly growing firm that is the perfect place for a goal-oriented, hardworking individual who is looking to make a large-scale impact. We expect massive growth over the next few years, which means you can expect plenty of opportunities to learn and advance your career.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">A TYPICAL DAY</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">We are looking for an individual who can work collaboratively to:</span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Deliver exceptional product support to front-line employees using our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Define product support metrics and SLAs, and configure and maintain appropriate tracking systems</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify and document steps needed to reproduce platform issues</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Escalate tickets requiring product and engineering input with the appropriate level of urgency and close the loop upon resolution</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Work with Product, Sales, and Operations teams to maintain comprehensive internal documentation about our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify opportunities to improve user experience to decrease future training needs and support volume</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Participate in user-acceptance testing for new products and features</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Regularly share support metrics and product feedback with the Product team</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU NEED TO SUCCEED</span></strong></span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Bachelor’s degree and 2+ years of product/technical support experience</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working in Salesforce or with Salesforce Administration is preferred</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Exceptional troubleshooting and problem-solving skills</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to multitask and prioritize issues across multiple channels (chat, email, tickets)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to learn new technologies and keep up-to-date on a rapidly changing platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Self-motivated and resourceful, with a strong ability to work autonomously</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working with and configuring tracking systems such as Jira</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with monitoring software and business intelligence tools is a plus</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with Looker to query data, validate data accuracy, identify error sources, and draw meaningful insights</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Willingness to roll up your sleeves and get things done</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Comfortable working in a fast-paced and dynamic environment</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Strong written and verbal communication skills</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHY COVERWALLET </span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet you will have the opportunity to be a key player in the transformation of one of the largest industries and in one of the most developed digital markets in the world. You will work in a cutting-edge tech environment, alongside a super powerful and diverse global team. Join us and build your own <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">career plan</span></strong> in one of the world's leading companies, tailored to your dreams and aspirations! And just for good measure…</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Competitive salary</span></strong><span style=\\"color: black;\\"> based on your background and experience, and a <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">variable annual bonus</span></strong> set according to your goals</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible working hours</span></strong> and find out your ideal way of working thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">smart work model</span></strong>: full remote or hybrid, it’s up to you!</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Perks package</span></strong><span style=\\"color: black;\\"> consisting of a Company-paid Life, Accident Insurance and Medical Cover with free dental care. Complement your benefits with our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible compensation plan</span></strong> (tickets restaurant, transport card, daycare checks, external training and even a Pension Scheme!)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Carry on with your training thanks to your additional <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">budget of 1,500€</span></strong> per year to finance training courses, certifications, books or any teaching aids that will help you continue to grow professionally</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy a lot of offers and save on your purchases thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">discount platform (BigPocket)</span></strong> on your favorite brands (travel, fashion, technology, leisure...)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">23 paid vacation days per year</span></strong><span style=\\"color: black;\\">, plus 2 additional personal days and 2 wellbeing days to focus on your own health and prioritize self-care :)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Great offices </span></strong><span style=\\"color: black;\\">in Madrid, Valencia and Sevilla, where you will find all the coffee, drinks, snacks and fruit you want. Come and enjoy all the activities we do, both inside and outside the office (hackathons, meetups, tech talks, code katas and much more!)</span></span></li></ul><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong>IMPORTANT:</strong></span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\">This role must be located in MADRID, Spain, so to be considered for the role you must be located in Spain or hold a Valid Permit to work in Spain.</span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-size: 11pt; font-family: calibri, sans-serif; color: #000000; font-weight: 400;\\"><span>#LI-SM1</span></span></p>","posted_date":"2023-11-10T16:19:00+0000","posting_expiry_date":"2023-12-01T16:19:00+0000","apply_url":"https://spanish-careers-aon.icims.com/jobs/71069/login","internal":false,"searchable":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"0000dcf5d72ac985b002eb1069f36b21aa21"},"icims":{"jps_is_public":true,"primary_posted_site_object":{"site":"spanish-careers-aon","validThrough":"2023-12-01T16:19:00+0000","tenantId":"6858","siteId":"be40b2b4-3567-4fbe-a621-d0954cec4904","datePosted":"2023-11-10T16:19:00+0000","siteType":"ATTRACT"},"date_updated":"2023-11-13T16:22:01Z","config_keys":{"jobposting.external.company.name":"Aon Corporation","icims.external.xml.feeds":"icims.indeed.xml.enabled,icims.resume-library.xml.enabled,icims.direct-employers.xml.enabled,icims.monster.xml.enabled,icims.adzuna.xml.enabled,icims.careerbuilder.xml.enabled,icims.ziprecruiter.xml.enabled,icims.craigslist.xml.enabled,icims.itjobscafe.xml.enabled,icims.recruitnet.xml.enabled,icims.upward.xml.enabled,icims.jobbio.xml.enabled,icims.propellum.xml.enabled,icims.snagajob.xml.enabled,icims.inhersight.xml.enabled,icims.pallet-labs.xml.enabled,icims.qkly.xml.enabled,icims.cv-library.xml.enabled,icims.linkedin.xml.enabled,icims.zippia.xml.enabled,icims.puck.xml.enabled","portal.id":"4438591","jobposting.external.parent.organization.name":"Aon Corporation","ccc.attract.portal.url":"","jobposting.external.indeed.email":"global.talent.acquisition.operations@aon.com","icims.config.web.indeed.easy.apply":"0"},"revision_int":3,"uuid":"9b992e3e-3738-4eeb-8193-9ff85fdcc164"},"ats_job_hash":"ae08ed41b4285e934528835a483a95b1","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/89857809740374726"},"import_id":"0ed0fc40-1ae5-4bc7-b5c6-a8195d280ed2","redirectOnApply":true,"questionservice":{"id":"29473520"},"canonical_url":"https://jobs.aon.com/jobs/71069?lang=en-us","gdpr":true,"last_mod":"2023-11-13T17:08:37+0000","elasticsearch":{"es_seqno":20552,"es_primaryterm":1},"import_source":"ImporterService","client_code":"aon"},"update_date":"2023-11-13T17:08:37+0000","create_date":"2023-11-10T16:50:37+0000"},"jobFormatted":{"categories":"Business Development/Sales","location":"Madrid, Spain","title":"Product Operations Analyst","seo_title":["Business+Development%2FSales","Madrid%2C+Spain","Product+Operations+Analyst"],"description":"<p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHO WE ARE</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet we are determined to revolutionize the insurance industry! We launched in 2015 and since then we are <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the leading digital platform for contracting insurance</span></strong> for small and medium-sized companies. Thanks to state-of-the-art technology and meticulous design we have turned insurance management and processing into a simple, fast and convenient process for our clients. All online, in minutes!</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Our passion is in delivering innovation and value creation through technology, and our mission is to become <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the world’s leading InsurTech</span></strong>. For this, we have built an incredible <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">team of ~800 people</span></strong> based in New York, Spain, Poland and Singapore. Success is guaranteed as we are part of <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">Aon</span></strong>, the global leaders in risk, retirement and health solutions with 50,000 colleagues worldwide. We combine the mindset and culture of a high-growth startup with the backing and support of a global multinational. The best of both worlds in one company - what more could we ask for?</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU WILL DO</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">As a Product Operations Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front-line employees using our global digital insurance platform. This role will be instrumental in ensuring the right team structure and processes are established to meet and exceed product support SLAs and deliver a world-class experience to our front-line employees.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will work as part of a rapidly growing team in a fast-paced environment, supporting and improving the experience of front-line employees using our platform. In this capacity, you will interface and collaborate with a wide set of stakeholders including Product, Engineering, Operations, Sales, and Business teams. This is a unique opportunity to help establish and lead a highly responsive and scalable Product Operations team at CoverWallet.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will receive a competitive salary and work in a highly collaborative environment. We are a fast-paced, rapidly growing firm that is the perfect place for a goal-oriented, hardworking individual who is looking to make a large-scale impact. We expect massive growth over the next few years, which means you can expect plenty of opportunities to learn and advance your career.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">A TYPICAL DAY</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">We are looking for an individual who can work collaboratively to:</span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Deliver exceptional product support to front-line employees using our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Define product support metrics and SLAs, and configure and maintain appropriate tracking systems</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify and document steps needed to reproduce platform issues</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Escalate tickets requiring product and engineering input with the appropriate level of urgency and close the loop upon resolution</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Work with Product, Sales, and Operations teams to maintain comprehensive internal documentation about our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify opportunities to improve user experience to decrease future training needs and support volume</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Participate in user-acceptance testing for new products and features</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Regularly share support metrics and product feedback with the Product team</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU NEED TO SUCCEED</span></strong></span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Bachelor’s degree and 2+ years of product/technical support experience</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working in Salesforce or with Salesforce Administration is preferred</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Exceptional troubleshooting and problem-solving skills</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to multitask and prioritize issues across multiple channels (chat, email, tickets)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to learn new technologies and keep up-to-date on a rapidly changing platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Self-motivated and resourceful, with a strong ability to work autonomously</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working with and configuring tracking systems such as Jira</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with monitoring software and business intelligence tools is a plus</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with Looker to query data, validate data accuracy, identify error sources, and draw meaningful insights</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Willingness to roll up your sleeves and get things done</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Comfortable working in a fast-paced and dynamic environment</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Strong written and verbal communication skills</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHY COVERWALLET </span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet you will have the opportunity to be a key player in the transformation of one of the largest industries and in one of the most developed digital markets in the world. You will work in a cutting-edge tech environment, alongside a super powerful and diverse global team. Join us and build your own <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">career plan</span></strong> in one of the world's leading companies, tailored to your dreams and aspirations! And just for good measure…</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Competitive salary</span></strong><span style=\\"color: black;\\"> based on your background and experience, and a <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">variable annual bonus</span></strong> set according to your goals</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible working hours</span></strong> and find out your ideal way of working thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">smart work model</span></strong>: full remote or hybrid, it’s up to you!</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Perks package</span></strong><span style=\\"color: black;\\"> consisting of a Company-paid Life, Accident Insurance and Medical Cover with free dental care. Complement your benefits with our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible compensation plan</span></strong> (tickets restaurant, transport card, daycare checks, external training and even a Pension Scheme!)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Carry on with your training thanks to your additional <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">budget of 1,500€</span></strong> per year to finance training courses, certifications, books or any teaching aids that will help you continue to grow professionally</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy a lot of offers and save on your purchases thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">discount platform (BigPocket)</span></strong> on your favorite brands (travel, fashion, technology, leisure...)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">23 paid vacation days per year</span></strong><span style=\\"color: black;\\">, plus 2 additional personal days and 2 wellbeing days to focus on your own health and prioritize self-care :)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Great offices </span></strong><span style=\\"color: black;\\">in Madrid, Valencia and Sevilla, where you will find all the coffee, drinks, snacks and fruit you want. Come and enjoy all the activities we do, both inside and outside the office (hackathons, meetups, tech talks, code katas and much more!)</span></span></li></ul><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong>IMPORTANT:</strong></span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\">This role must be located in MADRID, Spain, so to be considered for the role you must be located in Spain or hold a Valid Permit to work in Spain.</span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-size: 11pt; font-family: calibri, sans-serif; color: #000000; font-weight: 400;\\"><span>#LI-SM1</span></span></p> 2534532","responsibilities":"<p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHO WE ARE</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet we are determined to revolutionize the insurance industry! We launched in 2015 and since then we are <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the leading digital platform for contracting insurance</span></strong> for small and medium-sized companies. Thanks to state-of-the-art technology and meticulous design we have turned insurance management and processing into a simple, fast and convenient process for our clients. All online, in minutes!</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Our passion is in delivering innovation and value creation through technology, and our mission is to become <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the world’s leading InsurTech</span></strong>. For this, we have built an incredible <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">team of ~800 people</span></strong> based in New York, Spain, Poland and Singapore. Success is guaranteed as we are part of <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">Aon</span></strong>, the global leaders in risk, retirement and health solutions with 50,000 colleagues worldwide. We combine the mindset and culture of a high-growth startup with the backing and support of a global multinational. The best of both worlds in one company - what more could we ask for?</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU WILL DO</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">As a Product Operations Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front-line employees using our global digital insurance platform. This role will be instrumental in ensuring the right team structure and processes are established to meet and exceed product support SLAs and deliver a world-class experience to our front-line employees.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will work as part of a rapidly growing team in a fast-paced environment, supporting and improving the experience of front-line employees using our platform. In this capacity, you will interface and collaborate with a wide set of stakeholders including Product, Engineering, Operations, Sales, and Business teams. This is a unique opportunity to help establish and lead a highly responsive and scalable Product Operations team at CoverWallet.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will receive a competitive salary and work in a highly collaborative environment. We are a fast-paced, rapidly growing firm that is the perfect place for a goal-oriented, hardworking individual who is looking to make a large-scale impact. We expect massive growth over the next few years, which means you can expect plenty of opportunities to learn and advance your career.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">A TYPICAL DAY</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">We are looking for an individual who can work collaboratively to:</span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Deliver exceptional product support to front-line employees using our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Define product support metrics and SLAs, and configure and maintain appropriate tracking systems</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify and document steps needed to reproduce platform issues</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Escalate tickets requiring product and engineering input with the appropriate level of urgency and close the loop upon resolution</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Work with Product, Sales, and Operations teams to maintain comprehensive internal documentation about our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify opportunities to improve user experience to decrease future training needs and support volume</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Participate in user-acceptance testing for new products and features</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Regularly share support metrics and product feedback with the Product team</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU NEED TO SUCCEED</span></strong></span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Bachelor’s degree and 2+ years of product/technical support experience</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working in Salesforce or with Salesforce Administration is preferred</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Exceptional troubleshooting and problem-solving skills</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to multitask and prioritize issues across multiple channels (chat, email, tickets)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to learn new technologies and keep up-to-date on a rapidly changing platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Self-motivated and resourceful, with a strong ability to work autonomously</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working with and configuring tracking systems such as Jira</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with monitoring software and business intelligence tools is a plus</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with Looker to query data, validate data accuracy, identify error sources, and draw meaningful insights</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Willingness to roll up your sleeves and get things done</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Comfortable working in a fast-paced and dynamic environment</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Strong written and verbal communication skills</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHY COVERWALLET </span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet you will have the opportunity to be a key player in the transformation of one of the largest industries and in one of the most developed digital markets in the world. You will work in a cutting-edge tech environment, alongside a super powerful and diverse global team. Join us and build your own <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">career plan</span></strong> in one of the world's leading companies, tailored to your dreams and aspirations! And just for good measure…</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Competitive salary</span></strong><span style=\\"color: black;\\"> based on your background and experience, and a <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">variable annual bonus</span></strong> set according to your goals</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible working hours</span></strong> and find out your ideal way of working thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">smart work model</span></strong>: full remote or hybrid, it’s up to you!</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Perks package</span></strong><span style=\\"color: black;\\"> consisting of a Company-paid Life, Accident Insurance and Medical Cover with free dental care. Complement your benefits with our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible compensation plan</span></strong> (tickets restaurant, transport card, daycare checks, external training and even a Pension Scheme!)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Carry on with your training thanks to your additional <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">budget of 1,500€</span></strong> per year to finance training courses, certifications, books or any teaching aids that will help you continue to grow professionally</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy a lot of offers and save on your purchases thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">discount platform (BigPocket)</span></strong> on your favorite brands (travel, fashion, technology, leisure...)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">23 paid vacation days per year</span></strong><span style=\\"color: black;\\">, plus 2 additional personal days and 2 wellbeing days to focus on your own health and prioritize self-care :)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Great offices </span></strong><span style=\\"color: black;\\">in Madrid, Valencia and Sevilla, where you will find all the coffee, drinks, snacks and fruit you want. Come and enjoy all the activities we do, both inside and outside the office (hackathons, meetups, tech talks, code katas and much more!)</span></span></li></ul><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong>IMPORTANT:</strong></span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\">This role must be located in MADRID, Spain, so to be considered for the role you must be located in Spain or hold a Valid Permit to work in Spain.</span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-size: 11pt; font-family: calibri, sans-serif; color: #000000; font-weight: 400;\\"><span>#LI-SM1</span></span></p>","clientName":"Aon","locations":"Madrid, Spain"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["locations","categories"],"fields":[{"item":"locations","token":"JOB_DESCRIPTION.LOCATION","ariaLabel":"JOB_DESCRIPTION.LOCATION_ARIA_LABEL","fieldType":"location"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"","globalSearchEnabled":true,"jobLangData":[{"code":"en-us","name":"English"}],"postingLanguage":{"code":"en-us","name":"English"},"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Aon","data":{"slug":"71069","category":[" Business Development/Sales"],"full_location":"Madrid, Spain","short_location":"Madrid, Spain","language":"en-us","languages":["en-us"],"req_id":"71069","title":"Product Operations Analyst","description":"<p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHO WE ARE</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet we are determined to revolutionize the insurance industry! We launched in 2015 and since then we are <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the leading digital platform for contracting insurance</span></strong> for small and medium-sized companies. Thanks to state-of-the-art technology and meticulous design we have turned insurance management and processing into a simple, fast and convenient process for our clients. All online, in minutes!</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Our passion is in delivering innovation and value creation through technology, and our mission is to become <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the world’s leading InsurTech</span></strong>. For this, we have built an incredible <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">team of ~800 people</span></strong> based in New York, Spain, Poland and Singapore. Success is guaranteed as we are part of <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">Aon</span></strong>, the global leaders in risk, retirement and health solutions with 50,000 colleagues worldwide. We combine the mindset and culture of a high-growth startup with the backing and support of a global multinational. The best of both worlds in one company - what more could we ask for?</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU WILL DO</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">As a Product Operations Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front-line employees using our global digital insurance platform. This role will be instrumental in ensuring the right team structure and processes are established to meet and exceed product support SLAs and deliver a world-class experience to our front-line employees.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will work as part of a rapidly growing team in a fast-paced environment, supporting and improving the experience of front-line employees using our platform. In this capacity, you will interface and collaborate with a wide set of stakeholders including Product, Engineering, Operations, Sales, and Business teams. This is a unique opportunity to help establish and lead a highly responsive and scalable Product Operations team at CoverWallet.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will receive a competitive salary and work in a highly collaborative environment. We are a fast-paced, rapidly growing firm that is the perfect place for a goal-oriented, hardworking individual who is looking to make a large-scale impact. We expect massive growth over the next few years, which means you can expect plenty of opportunities to learn and advance your career.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">A TYPICAL DAY</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">We are looking for an individual who can work collaboratively to:</span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Deliver exceptional product support to front-line employees using our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Define product support metrics and SLAs, and configure and maintain appropriate tracking systems</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify and document steps needed to reproduce platform issues</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Escalate tickets requiring product and engineering input with the appropriate level of urgency and close the loop upon resolution</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Work with Product, Sales, and Operations teams to maintain comprehensive internal documentation about our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify opportunities to improve user experience to decrease future training needs and support volume</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Participate in user-acceptance testing for new products and features</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Regularly share support metrics and product feedback with the Product team</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU NEED TO SUCCEED</span></strong></span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Bachelor’s degree and 2+ years of product/technical support experience</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working in Salesforce or with Salesforce Administration is preferred</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Exceptional troubleshooting and problem-solving skills</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to multitask and prioritize issues across multiple channels (chat, email, tickets)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to learn new technologies and keep up-to-date on a rapidly changing platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Self-motivated and resourceful, with a strong ability to work autonomously</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working with and configuring tracking systems such as Jira</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with monitoring software and business intelligence tools is a plus</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with Looker to query data, validate data accuracy, identify error sources, and draw meaningful insights</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Willingness to roll up your sleeves and get things done</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Comfortable working in a fast-paced and dynamic environment</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Strong written and verbal communication skills</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHY COVERWALLET </span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet you will have the opportunity to be a key player in the transformation of one of the largest industries and in one of the most developed digital markets in the world. You will work in a cutting-edge tech environment, alongside a super powerful and diverse global team. Join us and build your own <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">career plan</span></strong> in one of the world's leading companies, tailored to your dreams and aspirations! And just for good measure…</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Competitive salary</span></strong><span style=\\"color: black;\\"> based on your background and experience, and a <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">variable annual bonus</span></strong> set according to your goals</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible working hours</span></strong> and find out your ideal way of working thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">smart work model</span></strong>: full remote or hybrid, it’s up to you!</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Perks package</span></strong><span style=\\"color: black;\\"> consisting of a Company-paid Life, Accident Insurance and Medical Cover with free dental care. Complement your benefits with our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible compensation plan</span></strong> (tickets restaurant, transport card, daycare checks, external training and even a Pension Scheme!)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Carry on with your training thanks to your additional <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">budget of 1,500€</span></strong> per year to finance training courses, certifications, books or any teaching aids that will help you continue to grow professionally</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy a lot of offers and save on your purchases thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">discount platform (BigPocket)</span></strong> on your favorite brands (travel, fashion, technology, leisure...)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">23 paid vacation days per year</span></strong><span style=\\"color: black;\\">, plus 2 additional personal days and 2 wellbeing days to focus on your own health and prioritize self-care :)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Great offices </span></strong><span style=\\"color: black;\\">in Madrid, Valencia and Sevilla, where you will find all the coffee, drinks, snacks and fruit you want. Come and enjoy all the activities we do, both inside and outside the office (hackathons, meetups, tech talks, code katas and much more!)</span></span></li></ul><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong>IMPORTANT:</strong></span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\">This role must be located in MADRID, Spain, so to be considered for the role you must be located in Spain or hold a Valid Permit to work in Spain.</span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-size: 11pt; font-family: calibri, sans-serif; color: #000000; font-weight: 400;\\"><span>#LI-SM1</span></span></p> 2534532","location_name":"ES-Madrid-Calle de Principe d","street_address":"Calle de Principe de Vergara 112\\nFloor 5th floor","city":"Madrid","country":"Spain","country_code":"ES","postal_code":"28002","location_type":"LAT_LNG","latitude":40.4165,"longitude":-3.7026,"categories":[{"name":"Business Development/Sales"}],"tags2":["No"],"department":"","salary_value":0,"salary_min_value":0,"salary_max_value":0,"employment_type":"FULL_TIME","hiring_organization":"Aon Corporation","hiring_organization_logo":"https://aon.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1134557&hashed=154379","responsibilities":"<p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHO WE ARE</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet we are determined to revolutionize the insurance industry! We launched in 2015 and since then we are <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the leading digital platform for contracting insurance</span></strong> for small and medium-sized companies. Thanks to state-of-the-art technology and meticulous design we have turned insurance management and processing into a simple, fast and convenient process for our clients. All online, in minutes!</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Our passion is in delivering innovation and value creation through technology, and our mission is to become <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the world’s leading InsurTech</span></strong>. For this, we have built an incredible <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">team of ~800 people</span></strong> based in New York, Spain, Poland and Singapore. Success is guaranteed as we are part of <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">Aon</span></strong>, the global leaders in risk, retirement and health solutions with 50,000 colleagues worldwide. We combine the mindset and culture of a high-growth startup with the backing and support of a global multinational. The best of both worlds in one company - what more could we ask for?</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU WILL DO</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">As a Product Operations Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front-line employees using our global digital insurance platform. This role will be instrumental in ensuring the right team structure and processes are established to meet and exceed product support SLAs and deliver a world-class experience to our front-line employees.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will work as part of a rapidly growing team in a fast-paced environment, supporting and improving the experience of front-line employees using our platform. In this capacity, you will interface and collaborate with a wide set of stakeholders including Product, Engineering, Operations, Sales, and Business teams. This is a unique opportunity to help establish and lead a highly responsive and scalable Product Operations team at CoverWallet.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will receive a competitive salary and work in a highly collaborative environment. We are a fast-paced, rapidly growing firm that is the perfect place for a goal-oriented, hardworking individual who is looking to make a large-scale impact. We expect massive growth over the next few years, which means you can expect plenty of opportunities to learn and advance your career.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">A TYPICAL DAY</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">We are looking for an individual who can work collaboratively to:</span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Deliver exceptional product support to front-line employees using our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Define product support metrics and SLAs, and configure and maintain appropriate tracking systems</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify and document steps needed to reproduce platform issues</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Escalate tickets requiring product and engineering input with the appropriate level of urgency and close the loop upon resolution</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Work with Product, Sales, and Operations teams to maintain comprehensive internal documentation about our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify opportunities to improve user experience to decrease future training needs and support volume</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Participate in user-acceptance testing for new products and features</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Regularly share support metrics and product feedback with the Product team</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU NEED TO SUCCEED</span></strong></span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Bachelor’s degree and 2+ years of product/technical support experience</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working in Salesforce or with Salesforce Administration is preferred</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Exceptional troubleshooting and problem-solving skills</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to multitask and prioritize issues across multiple channels (chat, email, tickets)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to learn new technologies and keep up-to-date on a rapidly changing platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Self-motivated and resourceful, with a strong ability to work autonomously</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working with and configuring tracking systems such as Jira</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with monitoring software and business intelligence tools is a plus</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with Looker to query data, validate data accuracy, identify error sources, and draw meaningful insights</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Willingness to roll up your sleeves and get things done</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Comfortable working in a fast-paced and dynamic environment</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Strong written and verbal communication skills</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHY COVERWALLET </span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet you will have the opportunity to be a key player in the transformation of one of the largest industries and in one of the most developed digital markets in the world. You will work in a cutting-edge tech environment, alongside a super powerful and diverse global team. Join us and build your own <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">career plan</span></strong> in one of the world's leading companies, tailored to your dreams and aspirations! And just for good measure…</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Competitive salary</span></strong><span style=\\"color: black;\\"> based on your background and experience, and a <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">variable annual bonus</span></strong> set according to your goals</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible working hours</span></strong> and find out your ideal way of working thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">smart work model</span></strong>: full remote or hybrid, it’s up to you!</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Perks package</span></strong><span style=\\"color: black;\\"> consisting of a Company-paid Life, Accident Insurance and Medical Cover with free dental care. Complement your benefits with our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible compensation plan</span></strong> (tickets restaurant, transport card, daycare checks, external training and even a Pension Scheme!)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Carry on with your training thanks to your additional <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">budget of 1,500€</span></strong> per year to finance training courses, certifications, books or any teaching aids that will help you continue to grow professionally</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy a lot of offers and save on your purchases thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">discount platform (BigPocket)</span></strong> on your favorite brands (travel, fashion, technology, leisure...)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">23 paid vacation days per year</span></strong><span style=\\"color: black;\\">, plus 2 additional personal days and 2 wellbeing days to focus on your own health and prioritize self-care :)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Great offices </span></strong><span style=\\"color: black;\\">in Madrid, Valencia and Sevilla, where you will find all the coffee, drinks, snacks and fruit you want. Come and enjoy all the activities we do, both inside and outside the office (hackathons, meetups, tech talks, code katas and much more!)</span></span></li></ul><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong>IMPORTANT:</strong></span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\">This role must be located in MADRID, Spain, so to be considered for the role you must be located in Spain or hold a Valid Permit to work in Spain.</span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-size: 11pt; font-family: calibri, sans-serif; color: #000000; font-weight: 400;\\"><span>#LI-SM1</span></span></p>","posted_date":"2023-11-10T16:19:00+0000","posting_expiry_date":"2023-12-01T16:19:00+0000","apply_url":"https://spanish-careers-aon.icims.com/jobs/71069/login","internal":false,"searchable":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"0000dcf5d72ac985b002eb1069f36b21aa21"},"icims":{"jps_is_public":true,"primary_posted_site_object":{"site":"spanish-careers-aon","validThrough":"2023-12-01T16:19:00+0000","tenantId":"6858","siteId":"be40b2b4-3567-4fbe-a621-d0954cec4904","datePosted":"2023-11-10T16:19:00+0000","siteType":"ATTRACT"},"date_updated":"2023-11-13T16:22:01Z","config_keys":{"jobposting.external.company.name":"Aon Corporation","icims.external.xml.feeds":"icims.indeed.xml.enabled,icims.resume-library.xml.enabled,icims.direct-employers.xml.enabled,icims.monster.xml.enabled,icims.adzuna.xml.enabled,icims.careerbuilder.xml.enabled,icims.ziprecruiter.xml.enabled,icims.craigslist.xml.enabled,icims.itjobscafe.xml.enabled,icims.recruitnet.xml.enabled,icims.upward.xml.enabled,icims.jobbio.xml.enabled,icims.propellum.xml.enabled,icims.snagajob.xml.enabled,icims.inhersight.xml.enabled,icims.pallet-labs.xml.enabled,icims.qkly.xml.enabled,icims.cv-library.xml.enabled,icims.linkedin.xml.enabled,icims.zippia.xml.enabled,icims.puck.xml.enabled","portal.id":"4438591","jobposting.external.parent.organization.name":"Aon Corporation","ccc.attract.portal.url":"","jobposting.external.indeed.email":"global.talent.acquisition.operations@aon.com","icims.config.web.indeed.easy.apply":"0"},"revision_int":3,"uuid":"9b992e3e-3738-4eeb-8193-9ff85fdcc164"},"ats_job_hash":"ae08ed41b4285e934528835a483a95b1","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/89857809740374726"},"import_id":"0ed0fc40-1ae5-4bc7-b5c6-a8195d280ed2","redirectOnApply":true,"questionservice":{"id":"29473520"},"canonical_url":"https://jobs.aon.com/jobs/71069?lang=en-us","gdpr":true,"last_mod":"2023-11-13T17:08:37+0000","elasticsearch":{"es_seqno":20552,"es_primaryterm":1},"import_source":"ImporterService","client_code":"aon"},"update_date":"2023-11-13T17:08:37+0000","create_date":"2023-11-10T16:50:37+0000"},"formattedData":{"categories":"Business Development/Sales","location":"Madrid, Spain","title":"Product Operations Analyst","seo_title":["Business+Development%2FSales","Madrid%2C+Spain","Product+Operations+Analyst"],"description":"<p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHO WE ARE</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet we are determined to revolutionize the insurance industry! We launched in 2015 and since then we are <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the leading digital platform for contracting insurance</span></strong> for small and medium-sized companies. Thanks to state-of-the-art technology and meticulous design we have turned insurance management and processing into a simple, fast and convenient process for our clients. All online, in minutes!</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Our passion is in delivering innovation and value creation through technology, and our mission is to become <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the world’s leading InsurTech</span></strong>. For this, we have built an incredible <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">team of ~800 people</span></strong> based in New York, Spain, Poland and Singapore. Success is guaranteed as we are part of <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">Aon</span></strong>, the global leaders in risk, retirement and health solutions with 50,000 colleagues worldwide. We combine the mindset and culture of a high-growth startup with the backing and support of a global multinational. The best of both worlds in one company - what more could we ask for?</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU WILL DO</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">As a Product Operations Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front-line employees using our global digital insurance platform. This role will be instrumental in ensuring the right team structure and processes are established to meet and exceed product support SLAs and deliver a world-class experience to our front-line employees.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will work as part of a rapidly growing team in a fast-paced environment, supporting and improving the experience of front-line employees using our platform. In this capacity, you will interface and collaborate with a wide set of stakeholders including Product, Engineering, Operations, Sales, and Business teams. This is a unique opportunity to help establish and lead a highly responsive and scalable Product Operations team at CoverWallet.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will receive a competitive salary and work in a highly collaborative environment. We are a fast-paced, rapidly growing firm that is the perfect place for a goal-oriented, hardworking individual who is looking to make a large-scale impact. We expect massive growth over the next few years, which means you can expect plenty of opportunities to learn and advance your career.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">A TYPICAL DAY</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">We are looking for an individual who can work collaboratively to:</span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Deliver exceptional product support to front-line employees using our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Define product support metrics and SLAs, and configure and maintain appropriate tracking systems</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify and document steps needed to reproduce platform issues</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Escalate tickets requiring product and engineering input with the appropriate level of urgency and close the loop upon resolution</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Work with Product, Sales, and Operations teams to maintain comprehensive internal documentation about our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify opportunities to improve user experience to decrease future training needs and support volume</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Participate in user-acceptance testing for new products and features</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Regularly share support metrics and product feedback with the Product team</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU NEED TO SUCCEED</span></strong></span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Bachelor’s degree and 2+ years of product/technical support experience</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working in Salesforce or with Salesforce Administration is preferred</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Exceptional troubleshooting and problem-solving skills</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to multitask and prioritize issues across multiple channels (chat, email, tickets)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to learn new technologies and keep up-to-date on a rapidly changing platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Self-motivated and resourceful, with a strong ability to work autonomously</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working with and configuring tracking systems such as Jira</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with monitoring software and business intelligence tools is a plus</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with Looker to query data, validate data accuracy, identify error sources, and draw meaningful insights</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Willingness to roll up your sleeves and get things done</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Comfortable working in a fast-paced and dynamic environment</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Strong written and verbal communication skills</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHY COVERWALLET </span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet you will have the opportunity to be a key player in the transformation of one of the largest industries and in one of the most developed digital markets in the world. You will work in a cutting-edge tech environment, alongside a super powerful and diverse global team. Join us and build your own <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">career plan</span></strong> in one of the world's leading companies, tailored to your dreams and aspirations! And just for good measure…</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Competitive salary</span></strong><span style=\\"color: black;\\"> based on your background and experience, and a <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">variable annual bonus</span></strong> set according to your goals</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible working hours</span></strong> and find out your ideal way of working thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">smart work model</span></strong>: full remote or hybrid, it’s up to you!</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Perks package</span></strong><span style=\\"color: black;\\"> consisting of a Company-paid Life, Accident Insurance and Medical Cover with free dental care. Complement your benefits with our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible compensation plan</span></strong> (tickets restaurant, transport card, daycare checks, external training and even a Pension Scheme!)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Carry on with your training thanks to your additional <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">budget of 1,500€</span></strong> per year to finance training courses, certifications, books or any teaching aids that will help you continue to grow professionally</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy a lot of offers and save on your purchases thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">discount platform (BigPocket)</span></strong> on your favorite brands (travel, fashion, technology, leisure...)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">23 paid vacation days per year</span></strong><span style=\\"color: black;\\">, plus 2 additional personal days and 2 wellbeing days to focus on your own health and prioritize self-care :)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Great offices </span></strong><span style=\\"color: black;\\">in Madrid, Valencia and Sevilla, where you will find all the coffee, drinks, snacks and fruit you want. Come and enjoy all the activities we do, both inside and outside the office (hackathons, meetups, tech talks, code katas and much more!)</span></span></li></ul><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong>IMPORTANT:</strong></span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\">This role must be located in MADRID, Spain, so to be considered for the role you must be located in Spain or hold a Valid Permit to work in Spain.</span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-size: 11pt; font-family: calibri, sans-serif; color: #000000; font-weight: 400;\\"><span>#LI-SM1</span></span></p> 2534532","responsibilities":"<p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHO WE ARE</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet we are determined to revolutionize the insurance industry! We launched in 2015 and since then we are <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the leading digital platform for contracting insurance</span></strong> for small and medium-sized companies. Thanks to state-of-the-art technology and meticulous design we have turned insurance management and processing into a simple, fast and convenient process for our clients. All online, in minutes!</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Our passion is in delivering innovation and value creation through technology, and our mission is to become <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">the world’s leading InsurTech</span></strong>. For this, we have built an incredible <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">team of ~800 people</span></strong> based in New York, Spain, Poland and Singapore. Success is guaranteed as we are part of <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">Aon</span></strong>, the global leaders in risk, retirement and health solutions with 50,000 colleagues worldwide. We combine the mindset and culture of a high-growth startup with the backing and support of a global multinational. The best of both worlds in one company - what more could we ask for?</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU WILL DO</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">As a Product Operations Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front-line employees using our global digital insurance platform. This role will be instrumental in ensuring the right team structure and processes are established to meet and exceed product support SLAs and deliver a world-class experience to our front-line employees.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will work as part of a rapidly growing team in a fast-paced environment, supporting and improving the experience of front-line employees using our platform. In this capacity, you will interface and collaborate with a wide set of stakeholders including Product, Engineering, Operations, Sales, and Business teams. This is a unique opportunity to help establish and lead a highly responsive and scalable Product Operations team at CoverWallet.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">You will receive a competitive salary and work in a highly collaborative environment. We are a fast-paced, rapidly growing firm that is the perfect place for a goal-oriented, hardworking individual who is looking to make a large-scale impact. We expect massive growth over the next few years, which means you can expect plenty of opportunities to learn and advance your career.</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">A TYPICAL DAY</span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">We are looking for an individual who can work collaboratively to:</span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Deliver exceptional product support to front-line employees using our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Define product support metrics and SLAs, and configure and maintain appropriate tracking systems</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify and document steps needed to reproduce platform issues</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Escalate tickets requiring product and engineering input with the appropriate level of urgency and close the loop upon resolution</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Work with Product, Sales, and Operations teams to maintain comprehensive internal documentation about our platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Identify opportunities to improve user experience to decrease future training needs and support volume</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Participate in user-acceptance testing for new products and features</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Regularly share support metrics and product feedback with the Product team</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHAT YOU NEED TO SUCCEED</span></strong></span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Bachelor’s degree and 2+ years of product/technical support experience</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working in Salesforce or with Salesforce Administration is preferred</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Exceptional troubleshooting and problem-solving skills</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to multitask and prioritize issues across multiple channels (chat, email, tickets)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Ability to learn new technologies and keep up-to-date on a rapidly changing platform</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Self-motivated and resourceful, with a strong ability to work autonomously</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience working with and configuring tracking systems such as Jira</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with monitoring software and business intelligence tools is a plus</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Experience with Looker to query data, validate data accuracy, identify error sources, and draw meaningful insights</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Willingness to roll up your sleeves and get things done</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Comfortable working in a fast-paced and dynamic environment</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Strong written and verbal communication skills</span></li></ul><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">WHY COVERWALLET </span></strong></span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">At CoverWallet you will have the opportunity to be a key player in the transformation of one of the largest industries and in one of the most developed digital markets in the world. You will work in a cutting-edge tech environment, alongside a super powerful and diverse global team. Join us and build your own <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">career plan</span></strong> in one of the world's leading companies, tailored to your dreams and aspirations! And just for good measure…</span></p><p style=\\"margin: 0px; text-align: justify;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif;\\"> </span></p><ul style=\\"text-align: justify;\\"><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Competitive salary</span></strong><span style=\\"color: black;\\"> based on your background and experience, and a <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">variable annual bonus</span></strong> set according to your goals</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible working hours</span></strong> and find out your ideal way of working thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">smart work model</span></strong>: full remote or hybrid, it’s up to you!</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Perks package</span></strong><span style=\\"color: black;\\"> consisting of a Company-paid Life, Accident Insurance and Medical Cover with free dental care. Complement your benefits with our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">flexible compensation plan</span></strong> (tickets restaurant, transport card, daycare checks, external training and even a Pension Scheme!)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Carry on with your training thanks to your additional <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">budget of 1,500€</span></strong> per year to finance training courses, certifications, books or any teaching aids that will help you continue to grow professionally</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-size: 12pt; font-family: calibri, sans-serif; color: black;\\">Enjoy a lot of offers and save on your purchases thanks to our <strong><span style=\\"border: none windowtext 1.0pt; padding: 0cm;\\">discount platform (BigPocket)</span></strong> on your favorite brands (travel, fashion, technology, leisure...)</span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">23 paid vacation days per year</span></strong><span style=\\"color: black;\\">, plus 2 additional personal days and 2 wellbeing days to focus on your own health and prioritize self-care :)</span></span></li><li style=\\"margin-left: 60.0pt;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong><span style=\\"color: black; border: 1pt none windowtext; padding: 0cm;\\">Great offices </span></strong><span style=\\"color: black;\\">in Madrid, Valencia and Sevilla, where you will find all the coffee, drinks, snacks and fruit you want. Come and enjoy all the activities we do, both inside and outside the office (hackathons, meetups, tech talks, code katas and much more!)</span></span></li></ul><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\"><strong>IMPORTANT:</strong></span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-family: calibri, sans-serif; font-size: 12pt;\\">This role must be located in MADRID, Spain, so to be considered for the role you must be located in Spain or hold a Valid Permit to work in Spain.</span></p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"> </p><p style=\\"margin-top: 0pt; margin-bottom: 0pt; text-align: justify;\\"><span style=\\"font-size: 11pt; font-family: calibri, sans-serif; color: #000000; font-weight: 400;\\"><span>#LI-SM1</span></span></p>","clientName":"Aon","locations":"Madrid, Spain"}},"isNoIndex":false,"preloginConfiguration":{"enabled":true,"by_context":false},"contextSettings":{"contextDefinitions":[{"name":"signin","displayName":"Sign In Aon"},{"redirectToForm":true,"successCTAButtonEnabled":false,"name":"sign-up","displayName":"Aon Talent Community Sign Up","urlPath":"/sign-up","overrides":{"talentcommunity.integration.v2":{"enabled":true}},"createdAt":"2023-03-21T21:01:57+0000","creatorId":68761202,"creatorName":"icims-admin@aon.com","updatedAt":"2023-04-04T18:38:03+0000"}],"redirectWithSources":true,"currentClient":"aon"},"similarJobsEnabled":false,"login":{},"inhouseAlertsEnabled":false}; </script>\n<script> window.jobDescriptionTemplates = {\n sectionTop: "<!-- FOR BRANDING ELEMENTS TO BE PLACED ABOVE JOB DESCRIPTION BODY -->",\n sectionBottom: "<!-- FOR BRANDING ELEMENTS TO BE PLACED BELOW JOB DESCRIPTION BODY -->",\n additionalButton: "<!-- additional button on JD page -->",\n getReferred: "<a href=\\"undefined\\" class=\\"get-referred cta-button\\">\\n <span class=\\"fa fa-users\\" aria-hidden=\\"true\\"></span>\\n Get Referred\\n</a>",\n rightRailMedia: "",\n};\n</script>\n\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.45/polyfills-es5.js" nomodule=""></script>\n <script src="https://app.jibecdn.com/prod/descriptions/1.1.45/polyfills.js"></script>\n <script type="text/javascript" id="">(function(d){var f=d._cpga;if(!f){f={log:function(a,b,c,e){try{e||(e="debug"),google_tag_manager["rm"]["1390162"](18)&&"object"==typeof console&&(console.group(["_cpga",a,b].join(" - ")),console[e](c),console.groupEnd())}catch(g){}},ee:{recurse:function(a,b){if(1==b.length)return a[b];var c=b.shift();a=a[c];if(!a)return null;if(0!=b.length)return f.ee.recurse(a,b)},mapToProduct:function(a,b,c){try{if(!a)return{};b&&(a.customerId=b);c&&(a.hasVideo=c);b=[{k:"name",v:"title"},{k:"id",v:"id"},{k:"brand",v:"customerId"},\n
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At CoverWallet we are determined to revolutionize the insurance industry! We launched in 2015 and since then we are the leading digital platform for contracting insurance for small and medium-sized companies. Thanks to state-of-the-art technology and meticulous design we have turned insurance management and processing into a simple, fast and convenient process for our clients. All online, in minutes!
Our passion is in delivering innovation and value creation through technology, and our mission is to become the world’s leading InsurTech. For this, we have built an incredible team of ~800 people based in New York, Spain, Poland and Singapore. Success is guaranteed as we are part of Aon, the global leaders in risk, retirement and health solutions with 50,000 colleagues worldwide. We combine the mindset and culture of a high-growth startup with the backing and support of a global multinational. The best of both worlds in one company - what more could we ask for?
WHAT YOU WILL DO
As a Product Operations Analyst, you will work in our global Product Operations team, troubleshooting and responding to product issues reported by front-line employees using our global digital insurance platform. This role will be instrumental in ensuring the right team structure and processes are established to meet and exceed product support SLAs and deliver a world-class experience to our front-line employees.
You will work as part of a rapidly growing team in a fast-paced environment, supporting and improving the experience of front-line employees using our platform. In this capacity, you will interface and collaborate with a wide set of stakeholders including Product, Engineering, Operations, Sales, and Business teams. This is a unique opportunity to help establish and lead a highly responsive and scalable Product Operations team at CoverWallet.
You will receive a competitive salary and work in a highly collaborative environment. We are a fast-paced, rapidly growing firm that is the perfect place for a goal-oriented, hardworking individual who is looking to make a large-scale impact. We expect massive growth over the next few years, which means you can expect plenty of opportunities to learn and advance your career.
A TYPICAL DAY
We are looking for an individual who can work collaboratively to:
Deliver exceptional product support to front-line employees using our platform
Define product support metrics and SLAs, and configure and maintain appropriate tracking systems
Identify and document steps needed to reproduce platform issues
Escalate tickets requiring product and engineering input with the appropriate level of urgency and close the loop upon resolution
Work with Product, Sales, and Operations teams to maintain comprehensive internal documentation about our platform
Identify opportunities to improve user experience to decrease future training needs and support volume
Participate in user-acceptance testing for new products and features
Regularly share support metrics and product feedback with the Product team
WHAT YOU NEED TO SUCCEED
Bachelor’s degree and 2+ years of product/technical support experience
Experience working in Salesforce or with Salesforce Administration is preferred
Exceptional troubleshooting and problem-solving skills
Ability to multitask and prioritize issues across multiple channels (chat, email, tickets)
Ability to learn new technologies and keep up-to-date on a rapidly changing platform
Self-motivated and resourceful, with a strong ability to work autonomously
Experience working with and configuring tracking systems such as Jira
Experience with monitoring software and business intelligence tools is a plus
Experience with Looker to query data, validate data accuracy, identify error sources, and draw meaningful insights
Willingness to roll up your sleeves and get things done
Comfortable working in a fast-paced and dynamic environment
Strong written and verbal communication skills
WHY COVERWALLET
At CoverWallet you will have the opportunity to be a key player in the transformation of one of the largest industries and in one of the most developed digital markets in the world. You will work in a cutting-edge tech environment, alongside a super powerful and diverse global team. Join us and build your own career plan in one of the world's leading companies, tailored to your dreams and aspirations! And just for good measure…
Competitive salary based on your background and experience, and a variable annual bonus set according to your goals
Enjoy flexible working hours and find out your ideal way of working thanks to our smart work model: full remote or hybrid, it’s up to you!
Perks package consisting of a Company-paid Life, Accident Insurance and Medical Cover with free dental care. Complement your benefits with our flexible compensation plan (tickets restaurant, transport card, daycare checks, external training and even a Pension Scheme!)
Carry on with your training thanks to your additional budget of 1,500€ per year to finance training courses, certifications, books or any teaching aids that will help you continue to grow professionally
Enjoy a lot of offers and save on your purchases thanks to our discount platform (BigPocket) on your favorite brands (travel, fashion, technology, leisure...)
23 paid vacation days per year, plus 2 additional personal days and 2 wellbeing days to focus on your own health and prioritize self-care :)
Great offices in Madrid, Valencia and Sevilla, where you will find all the coffee, drinks, snacks and fruit you want. Come and enjoy all the activities we do, both inside and outside the office (hackathons, meetups, tech talks, code katas and much more!)
IMPORTANT:
This role must be located in MADRID, Spain, so to be considered for the role you must be located in Spain or hold a Valid Permit to work in Spain.
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This website stores cookies and similar technologies on your computer or mobile device. We use cookies in order to enrich your experience, remember your preferences, help us understand how the website is being used. If you continue browsing this website without changing your browser settings, you are consenting to the placement and use of these cookies although you can change your settings at any time. For more information, please visit our Preference Center or see our Cookies Policy.
Do Not Sell or Share My Personal Information
Your Opt Out Preference Signal is Honored
Your Privacy
Strictly Necessary Cookies
Sale of Personal Data
Analytics Cookies
Your Privacy
When you visit our website, we store cookies on your browser to collect information. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience.
Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our website (such as prompting the cookie banner and remembering your settings, to log into your account, to redirect you when you log out, etc.).
Do Not Sell or Share. To opt-out of the “sale” or “sharing” of your personal information related to targeted advertising and/or cross context behavioral advertising on Aon’s sites, you can turn off Social Media, Targeting and Advertising cookies. This may impact your experience of our sites and the services we offer.
More information
Strictly Necessary Cookies
Always Active
Strictly necessary cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
Please note that we may from time to time modify or update our strictly necessary cookies. When that happens, we will update our list accordingly.
Performance Cookies
Always Active
Performance cookies collect information about how visitors use Aon’s website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated is therefore anonymous. It is only used to improve how a website works.
Please note that we may from time to time modify or update our performance cookies. When that happens, we will update our list accordingly.
Functional Cookies
Always Active
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of webpages that you can customise. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Please note that we may from time to time modify or update our functional cookies. When that happens, we will update our list accordingly.
Sale of Personal Data
Under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information to third parties. These cookies collect information for analytics and to personalize your experience with targeted ads. You may exercise your right to opt out of the sale of personal information by using this toggle switch.
If you opt out we will not be able to offer you personalised ads and will not hand over your personal information to any third parties. Additionally, you may contact our legal department for further clarification about your rights as a California consumer by using this Exercise My Rights link. If you have enabled privacy controls on your browser (such as a plugin), we have to take that as a valid request to opt-out. Therefore we would not be able to track your activity through the web. This may affect our ability to personalize ads according to your preferences.
Targeting and Advertising Cookies
label
These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Please note that we may from time to time modify or update our targeting cookies. When that happens, we will update our list accordingly.
Analytics Cookies
We use Analytics cookies to collect information about how visitors use our website. These cookies collect information in the aggregate to give us insight into how our website is being used. For example, the number of users on a website, how long they stay on the site for, and what parts of the site they visit. This is also sometimes known as ‘web audience measurement’. This work is often done ‘in the background’. Please note that we may from time to time modify or update our cookies. When that happens, we will update our list accordingly
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