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Director of Human Resources, Philippines



People & HR
Cebu City, Cebu, Philippines
Posted on Tuesday, October 10, 2023

About Boundless Immigration

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.

Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before.

We're backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs’ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.

Your Mission

We are looking for an experienced Head of Human Resources who can help shape and scale HR and Recruiting for our Philippines sites. Reporting directly to the Director of People & Places you will be an important strategic partner to the local leadership team, balancing the needs of the business with your role as an advocate for our people.

As our Head of HR, you are a strategic HR leader who is excited to further build and grow Talent Acquisition, People Operations, and Admin teams as we continue to scale. Working closely with our local functional leaders (Customer Operations, Sales, Engineering and Training), you will deliver and administer people and talent programs that drive local employee engagement, inclusion and belonging. The role requires you to report to our Cebu City office, make occasional trips to our Manila office and the U.S. (we’ll help you apply for a travel visa), and work with significant overlap during U.S. Pacific Time hours.

What You Will Do

  • Lead a team of People, HR Operations, Recruiting and Administrative Services for the Philippines
  • Develop local HR strategies, guidelines and programmes that connect to the overall global People strategy
  • Create and implement HR standards for continual improvement of the efficiency and effectiveness
  • In collaboration with functional leaders you will develop and implement an effective recruitment strategy and process that effectively meet our on-going hiring needs
  • Champion and build a talent management program that creates value through proactive approaches that will affect performance outcomes
  • Drive a total compensation approach, particularly in developing and implementing recognition and incentive programs for our Customer Operations and Sales teams.
  • Provide leadership, direction and coaching to senior leaders and managers in all disciplines of HR (e.g., talent acquisition, total rewards, learning and development, performance management, and employee relations)
  • Seamlessly manage and execute the employee lifecycle, including hiring, employee experience, benefits, compensation, performance management, HRIS and administration.
  • Build and maintain effective working relationships with the U.S. People team and cross-functional relationships within the Philippines.
  • Communicate effectively at all levels with the ability to influence appropriately.
  • Create a great place to work by using our Boundless Values to guide our employee engagement and People initiatives.
  • Maintain current knowledge and understanding of regulations, industry trends, current practices, new developments and applicable laws regarding HR and ensures compliance with all federal and local statutes involving employment
  • Ability to make occasional trips both domestic to our Manila office and, and the U.S. (we’ll help you apply for a travel visa).

Who You Are

  • You are an HR guru with previous experience in the following areas: talent planning, performance management, compensation, benefits, employee engagement, organizational design, employee and labor relations, coaching, and change management
  • You are passionate about “Understanding the Why”. You have in-depth HR experience while finding solutions and improving processes that work for Boundless
  • You take pride in “Owning” our People plan by balancing your strategic thinking and execution - each of us is an owner
  • You have outstanding people skills – high degree of empathy and a great communicator (both written and verbally) with interpersonal and relationship management skills
  • You have great organizational skills, high attention to detail, and an ability to juggle frequently changing priorities with confidence

Key Requirements

  • Relevant HR Leadership experience with 10+ years in a people manager role, with a focus on leadership and strategy
  • Demonstrated success in developing and implementing Site HR strategies for 300 or more employees
  • Strong communication skills, with the ability to collaborate and influence effectively at all levels of the organization
  • Strong knowledge of labor laws and local regulations & requirements
  • Experience building and leading a recruitment team and processes
  • Ability to think strategically, problem solve, and make sound business decisions
  • Experience in a matrixed environment
  • Strong bias for action and a keen sense of urgency

What We Offer

  • Demonstrated success in developing and implementing Site HR strategies for 300 or more employees
  • You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry.
  • You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work.

Great company perks and benefits await you!

  • Annual salary appraisal: We recognize great teammates and reward them for exemplary performance and dedication at work.
  • 15 PTO credits per year and 3 days off in December: We encourage our teammates to take advantage of their leave credits should they feel sick or wish to take a vacation.
  • Meaningful health insurance package: We give health insurance support for you and your dependent.
  • Statutorily mandated benefits: We ensure each teammate has their statutory contributions and 13th-month pay up-to-date.
  • Free transportation services: We prioritize your health and safety as you work on-site, so you will be provided pick-up and drop-off transportation access.
  • Ownership of collaborative engagement sessions for T&Q team and major company-wide sponsored events: We allocate a budget to cultivate engagement and fun in our work environment.

    The list continues....